Online Shopping FAQ

Related Links

Online Shopping FAQs

These FAQs apply to grocery pickup services provided only by the Albertsons Companies family of grocery store banners. These FAQs are for informational purposes only. They do not form a contract between you and the company. Please view our Terms of Use for specific terms related to your online purchase order.

Enjoy the convenience of online grocery shopping!

Here are Frequently Asked Questions about our services:

Do you offer pickup in my area?

We offer pickup services in many major U.S. cities and suburbs. To find out if we serve your area, enter your ZIP Code online.

Can I include notes to the Personal Shopper?

Yes, you can include notes to your Personal Shopper about your item preferences, for example, “Please pick green bananas."

What fees apply?

We do not charge a pickup fee on pickup orders.

Is there a minimum order amount?

Yes. The subtotal of all items at checkout will need to be $30 or more (excluding applicable taxes and bag fees, bottle/can deposits, and any other fees or similar charges, if applicable) to process your order. In addition, certain discount offers may require a different minimum order amount to receive the discount.

What types of payment do you accept?

We accept Visa, MasterCard, Discover, and American Express credit cards, and most bank-issued debit cards. We also accept SNAP EBT/EBT Cash payment cards for in-store purchases and, at select locations, for online orders scheduled for pickup (Visit our SNAP FAQ to learn more). Cash, our gift cards, Haggen Pay, personal checks, and other charge accounts are currently not accepted for online orders. 

When will I be charged?

When you place an online order, the Estimated Total is pre-authorized on your debit or credit card and held by your financial institution. A temporary authorization hold is not an actual charge, but will reduce the amount available to spend from your account. The actual order amount will be finalized on the day of pickup. Your bank may take up to 5 business days after the pickup date to release the Estimated Total hold and display your final charge. If an order is canceled, your bank may take up to 5 business days to release the hold.

Can I find all the items online that I buy in the store?

Although you may find nearly the same selection of items online that you would in your local store, certain items such as greeting cards, magazines, stamps, etc., are not available for pickup. In addition, other items available for purchase in our stores may not be available for online purchase for a variety of reasons.

What happens if an item is out of stock or missing from my order?

Occasionally, we may run out of certain items. Within your cart, under “Item Preferences,” you have the option to decide if you want any substitutions. And, with certain product exceptions, you have the option to request a full refund for a substituted item within 48 hours of pickup of your order. Simply notify your driver or Store Associate at the time of pickup, or contact Customer Service at (877) 505-4040 for assistance. If you were charged for any items that are missing from your order, contact Customer Service within 48 hours from the time of pickup of your order. Note that certain items, including baby formula, alcoholic beverages, and tobacco products cannot be returned or refunded once you have accepted picked up your order.

Are loyalty card discounts or sale prices available for online grocery orders?

Most are. To maximize savings, register with your existing loyalty card or phone number you use in store (if applicable) when setting up your online grocery account. Loyalty card discounts, savings, and/or sale prices may differ online and in store. If you need further assistance please call (877) 505-4040.

Will Haggen for U™  offers apply to online grocery orders?

Yes. Your current Haggen for U™ offers will apply when you shop online, provided the account you used to register for your online grocery account is the same as or linked to your Haggen for U™ account that you use for in-store purchases. Haggen for U™ savings will be reflected on your final receipt at the time of pickup. If you don't see your Haggen for U™ savings reflected on your final receipt or if you have any questions, please contact Customer Service at (877) 505-4040. Please note that product availability/selection/varieties, prices, promotions, offers, discounts and savings vary by store.

What is "Past Purchases"?

"Past Purchases" is the fastest way to shop for items included in your previous purchases. You can also shop from your last online order. Fill your cart in minutes, no need to create a separate shopping list. If you’re experiencing any difficulties with your online or in-store past purchase history, please contact Customer Service at (877) 505-4040.

Why does my order confirmation at checkout say that prices are estimates only?

The Estimated Total amount displayed at checkout is only an estimate based on the items you selected, the prices in effect at the time of ordering, and the estimated cost of items sold by weight. The total cannot be finalized at the time of online checkout for various reasons, such as the need to weigh certain items (such as produce), the possibility of substitutions and out-of-stock items, and the need to calculate final taxes, deposits, and any other charges and fees. Regardless of the date of scheduled pickup you will pay the prices, fees, and other charges, and receive the promotions, offers, discounts, and savings applicable to your order at the time of online checkout.

When can I schedule my groceries for pickup?

Pickup services are generally available 7 days a week between 8 AM – 9 PM your local time, in most locations. We also have same day pickup most days, subject to availability and location.

Can I make changes to my online order?

Yes, within a certain time frame after placing your order. Sign in and click "Orders" in the drop-down next to your name at the top of the page to edit or cancel your order. Items in your order and updating your pickup date and time may only be edited on the same day your order is placed.

Are bags used for pickup orders?

Most items (depending upon size) will be packaged in either paper or reusable plastic bags depending upon the requirements of your local area. Our reusable plastic bags use a thicker plastic, are in compliance with Ecologo® standards, and meet state and/or local laws for reusable bags. We encourage you to reuse these bags whenever you visit a retail store (restrictions may apply). Bag fees are collected, where applicable.

Who can pick up my order?

If your order contains alcoholic beverages, tobacco, and/or other age-restricted items, someone over the age of 21 must be present to accept and/or sign for pickup. We reserve the right to request that valid (non-expired, government issued) photo identification and/or the payment method used to place the order be presented to the Store Associate upon arrival for verification purposes.

Can I reserve a pickup day and time before I start shopping online?

Yes, click "Reserve Time" near the top of the page. Please note: It's a good idea to reserve your preferred day and time after you sign in and before you start shopping. The reservation will be held for up to 90 minutes prior to placing your online order, depending on your selected pickup day and time.

What if I’m not able to pick up my order when scheduled?

Plan to pick up your order before 8 PM on the same day your order is ready for pickup. Any pickup orders not claimed by then will be cancelled, restocked, and we will issue a credit to the original form of payment. Please contact Customer Service at (877) 505-4040 with any questions.

What is your 100% Pickup Service Satisfaction Guarantee?

If you are not satisfied, for any reason, with any item except those noted below, that you purchase through the Online Grocery Ordering Service, you can return it for a full refund or credit on account. Notify the Store Associate upon pick up of your order or contact Customer Service at (877) 505-4040  between 5:00 AM and 10:00 PM Pacific Time within seven days after your pick up. Note that certain items, including baby formula, alcoholic beverages, and tobacco products cannot be returned or refunded once you have accepted picked up your order. For any qualifying refund, we will issue a credit to the payment method used to purchase the item or, if you choose, you may receive a credit on account that can be applied to your next online order. Please note that this satisfaction guarantee does not cover damage caused by improper use, storage, or accidents after pick up, or any ordinary wear and tear on durable goods. You may have certain rights under manufacturers’ warranties (if applicable).

What is your 100% Pickup Service Satisfaction Guarantee?

If you are not satisfied with our pickup service for a particular order, please contact Customer Service at (877) 505-4040, between 5:00 AM and 10:00 PM Pacific Time, within seven days after pick up.

Is my personal information kept confidential?

Your personal information is treated in accordance with our Privacy Policy.

How do I contact Customer Support?

Call us at (877) 505-4040, 7 days a week from 5:00 AM to 10:00 PM Pacific Time. You can also get answers to your questions through our Haggen virtual assistant on our website or mobile app, or fill out an online Help Request Form if that’s more convenient.