What is EBT?
EBT, or Electronic Benefits Transfer, is a system that allows government programs like SNAP and TANF (Temporary Assistance for Needy Families) to load funds onto payment cards for their recipients.
What is SNAP?
SNAP, or Supplemental Nutritional Assistance Program, is a federally funded program that provides financial assistance to help get healthy food on the tables of millions of Americans.
What is EBT Cash?
EBT Cash (TANF) provides supplemental income for qualifying households. It gives families a certain amount of extra money for necessities other than food.
Can my EBT card be used for online purchases at Albertsons Companies stores?
Yes, Albertsons Companies grocery pickup now accepts SNAP and EBT Cash as online payment methods (subject to state regulation). We accept SNAP in any state where we have pickup service. However, not all states currently offer EBT Cash as an online payment type (even if you can use EBT Cash at the physical location). Please check with your EBT office to confirm if EBT Cash is available to use for online transactions.
Which locations offer EBT grocery pickup?
We’re working diligently to offer EBT grocery pickup at all of our stores. Please visit our Store Locator page and click on “Additional Services” to find out if a store in your area is accepting EBT for online payment.
Which items are eligible for SNAP EBT?
Check the official What Can SNAP Buy? | USDA-FNS website for items that can be purchased using SNAP EBT.
How do I check out with my SNAP EBT/EBT Cash card?
In the payments section of the checkout page, enter your SNAP EBT card information and click “Apply Payment.” Choose the SNAP and/or EBT Cash amount you’d like to use. If the total amount for SNAP-eligible items is higher than your SNAP balance amount, or to pay for any non-SNAP eligible items, you can use another form of payment to cover the difference.
How do I check my SNAP EBT/ EBT Cash balance?
You can check your balance during checkout by selecting “EBT Balance Check” in the EBT Payment Entry section.
How do I pay for online purchases with non-SNAP eligible items? Can I use more than one form of payment when paying with SNAP EBT and/or EBT Cash?
Yes, you can make online purchases with more than one type of payment method, and you can use another payment method to pay for non-SNAP eligible items. We accept Visa, MasterCard, Discover, and American Express credit cards, and most bank-issued debit cards. Cash, our gift cards, Safeway Pay, personal checks, and other charge accounts are currently not accepted for online orders. Residents of Arizona with disabilities who use Electronic Benefit Transfer and need to use the Online Grocery Ordering Service because of their disability may contact Customer Service at (877) 505-4040 for assistance. If you elect to be transferred to a third-party service provider’s website, then the types of payment options and related terms will be established by that company.
What is EBT Weight Debit and why does it appear as a charge on my grocery order?
A 10% weight debit surcharge is added to items that are priced by weight (fruits, vegetables, etc.) when you pay with SNAP and/or EBT Cash. The final price is determined once the item is picked and weighed. If the final price is less than what you paid at checkout, the difference will be refunded to your EBT card, and/or reduce the amount charged on your credit card.
How do you manage refunds when there are multiple payment types used to pay for my order?
If you’re not happy with any item, you may request a refund. If SNAP EBT is used as a payment type, we’ll follow guidelines from the USDA on how to process SNAP eligible refunds. If your item to be refunded is SNAP eligible and you used SNAP to pay for your order, we will refund the payment back to SNAP. When all SNAP funds have been refunded, we will refund the remaining payment types used in the order. For non-SNAP eligible refunds, we will process refunds according to the EBT Cash and/or other payment card amounts you used to pay for your order.
Can I make an edit after placing my order with SNAP EBT/EBT Cash?
Yes, within a certain time frame after placing your order. Sign in and click "Orders" in the drop-down next to your name at the top of the page to edit or cancel your order. Items in your order and updating your pickup date and time may only be edited on the same day your order is placed.
How do I know if I qualify for SNAP?
You can check to see if you qualify for SNAP benefits on the SNAP website.
Do you accept WIC online?
WIC is currently not supported for online pickup orders but can be used for in-store purchases.
Do I need an account to use your website?
Yes, all customers must have an account or create an account for pickup orders.
Can I use EBT on your shopping App?
Yes, you can pay with EBT on your App. Just make sure you select the "Checkout with EBT card" option located underneath the Checkout button.