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FAQs about Pacific Southwest Store Conversions

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Hello from Haggen!

We’re excited to be opening stores in so many new communities. We’ve been hearing a lot of questions from our new customers, and we think this FAQ will help address the more common ones. If you have other questions, though, please send us an email at haggencustomerinquiries@haggenfoods.com! 

 

Q.  Does Haggen own Albertsons/Safeway? 

A.  No. Albertsons and Safeway have merged, but Haggen is a completely separate company. Albertsons and Safeway were required to sell a number of their stores as part of their merger, and Haggen has purchased most of them.

 

Q.  Are the same employees still at this store? 

A.  Yes. When Haggen purchased the stores, we worked with the unions and employees to retain everyone who wanted to stay at the store. Many former Albertsons and Safeway/Vons employees are now Haggen employees instead, and we’re happy to have them aboard! Retaining the existing store teams was an essential part of the acquisition, and we’re thrilled to be able to do so. These are great teams and these associates will be an incredible asset to our growing company. 

 

Q.  Can I still use my gas points? 

A.  Haggen does not have a gas rewards program, and does not partner with any gas stations. Safeway/Vons/Albertsons is a completely separate company from Haggen, so we have no way to use their gas program. Please contact Safeway/Vons/Albertsons corporate for information about their gas rewards program.

 

Q. Are Haggen’s prices higher?

A.  At Haggen, our goal is to provide a unique, hassle-free shopping experience. We offer essential items you need, specialty items you want, and local items that reflect the community – all at fair, competitive prices. We like to think of ourselves as a full-line grocery store with a bias toward fresh, quality, organic, local, and “healthy for you” options, so that guests can do all their shopping with us instead of traveling to multiple stores.

We’re not happy with a pricing system issue that we quickly identified as part of our first store conversion. Trust that we’ve been working diligently to correct it, and have been making great strides in doing so. The pricing “position” the store opened with is not representative of Haggen’s desired market position. Thousands of prices have already been lowered and more will continue to be as we work through system glitches. 

Overall we’re excited about the changes we’re making to enhance our stores, even though there’s only so much we can accomplish in the 40 hours we’re closed. It will take time to completely infuse the store with the full Haggen experience. It’s a journey, as we like to say. 

 

Q. What stores is Haggen taking over from Safeway/Vons and Albertsons, and when?

A.  For a map of all of the stores we’re converting, visit http://bit.ly/1CGNSEU. Keep an eye on the press section of our website for details about timelines and updates about specific communities: http://bit.ly/1CXm1zq

 

Q.  You didn’t change very much when you converted my store. Why not?

A.  Our goal is to provide a unique, hassle-free shopping experience. We offer essential items guests need, specialty items guests want, and local items that reflect the community – all at fair, competitive prices. We like to think of ourselves as a full-line grocery store with a bias toward fresh, quality, organic, local, and “healthy for you” options, so that guests can do all their shopping with us instead of traveling to multiple stores.

Overall we’re excited about the changes we’re making to enhance our stores, even though there’s only so much we can accomplish in the 40 hours we’re closed. It will take time to completely infuse the store with the full Haggen experience. We made certain immediate changes with our grand opening – branding and décor changes, as well as enhanced offerings in our Fresh departments such as Produce and Meat/Seafood. But it is a journey, as we like to say, so you can expect to see continued improvements over the upcoming weeks, months and year. 

 

Q.  I don’t see much difference in the products in the store. Why not?

A.  When we bought the stores, we bought the products on the shelves, as well. As we get to know the needs of our new customers, we’ll be discontinuing things that aren’t being purchased, and we’ll bring in new products that you request from us. We’re also looking for new local vendors whose products we can feature on our shelves. 

To apply, visit http://bit.ly/1ws9tUo.

 

Q. Will I still be able to use my Safeway/Vons/ Albertsons/Sav-On Pharmacy? What will happen to my prescriptions?

A.  Haggen, with its long history of operating successful pharmacies with attention to accuracy and friendly, caring service, will operate the existing pharmacies as Haggen Pharmacies. We hope you’ll choose to stay with Haggen Pharmacy and the staff that you’ve grown to trust, but you are absolutely free to fill your prescriptions at your pharmacy of choice. 

 

Q. Can I still use my Safeway/Vons/Albertsons/Sav-On prescription rewards with Haggen Pharmacy?

A.  We’re sorry, but those rewards programs are operated by Safeway and Albertsons, and we have no way to access that information. We at Haggen will be introducing our own prescription savings program in the weeks to come, and we’re excited to offer you new ways to save! 

As we work to make a name and home for ourselves in our new communities, we’re looking forward to hearing from you, our valued customers, about how we can make our stores as welcoming and convenient as possible for you. Please don’t hesitate to talk with your store manager about your experiences with our products and service, or send us a message at haggencustomerinquiries@haggenfoods.com anytime. 

 

Thanks,

Your Haggen Pacific Southwest Team

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